Lembu99 Privacy Policy – Our Commitment to Protecting the Personal Data of Every Malaysian Player

Welcome to the lembu99 Privacy Policy. This document explains how the lembu99 platform (operating under the domain lembu99.xyz) collects, processes, stores and protects the personal information you provide when registering for and using our services.

Lembu99 is an online betting platform built for Malaysian players. We understand that your trust in us depends not only on the quality of our games and services, but also on how we respect and protect your privacy. That is why we invest seriously in data security infrastructure and uphold a clear, accountable privacy policy.

This Privacy Policy applies to all users of the lembu99 platform, including website visitors, registered members and former members whose data is still retained in accordance with legal requirements. This Policy should be read together with Terms & Conditions and Responsible Gaming Policy ours.

Lembu99 collects personal information from various sources as you interact with our platform. Below is a full breakdown of the types of data we collect and how they are gathered.

2.1 Data We Do Not Collect

Lembu99 does not collect information that is irrelevant to providing our services. We do not store credit or debit card details directly on our servers – all payment processing via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX is handled by third-party payment platforms that maintain their own security compliance.

We also do not collect sensitive information such as biometric data, medical records, political views or religious beliefs.

Every piece of data we collect serves a specific purpose related to delivering and improving lembu99's services to you. We do not use your data for unrelated purposes without your consent.

3.1 Platform Operations Purpose

• Processing your account registration and verifying your identity (including the KYC process for withdrawals exceeding RM 5,000).
• Processing deposits and withdrawals via your chosen payment method.
• Provides access to all games and services within the lembu99 platform.
• Maintaining betting and transaction records for your reference and legal compliance purposes.
• Providing customer support and resolving your queries or complaints.

3.2 Security & Compliance Purposes

• Detecting and preventing fraud, money laundering and other unlawful activities.
• Verifying that you meet the minimum age requirement (18 years and above).
• Comply with all applicable legal and regulatory requirements, including Malaysia's PDPA 2010.
• Monitor platform usage to identify signs of problem gambling and offer responsible gaming assistance where needed.

3.3 Service Improvement Purposes

• Analyses usage patterns (in aggregate and non-identifying form) to improve the interface and overall user experience on the lembu99 platform.
• Sending account-related notifications such as deposit confirmations, successful withdrawal alerts and security reminders.
• Reaching out to you about relevant lembu99 promotions and offers — but only if you have opted in to receive marketing communications. You may unsubscribe at any time.

Lembu99 does not sell, rent or trade your personal information to any third party for commercial purposes. However, there are limited situations where we need to share your data with certain parties in order to provide our services to you.

4.1 Trusted Service Providers

We work with trusted third-party service providers to operate the lembu99 platform. These include:

• Payment Processing Platform: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX processors — to enable your deposits and withdrawals to be processed securely.
• Cloud Service Provider: Servers and technical infrastructure that store lembu99 platform data to strict security standards.
• Identity Verification Provider: Third-party KYC services to help verify your identity when required.
• Game Providers: Live casino, slots and other game software providers that may require minimal technical data in order to deliver those games.

All third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes. They are not authorised to use your data for their own marketing.

4.2 Legal Requirements

Lembu99 may be required to disclose your information to the relevant authorities if mandated by applicable Malaysian law, a court order, or a lawful request from a law enforcement agency. In such circumstances, we will notify you of the disclosure to the extent permitted by law.

The security of your data is an absolute priority for lembu99. We continually invest in security infrastructure and procedures to ensure your personal and financial information is always protected.

5.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All communication between your device and lembu99's servers is fully encrypted using the latest SSL/TLS protocols.
• Stored Data Encryption: Sensitive data stored in the lembu99 database is encrypted using robust encryption algorithms.
• Two-Factor Authentication (2FA): The 2FA feature is available on all lembu99 accounts for an added layer of protection.
• 24/7 Security Monitoring: Our systems are continuously monitored to detect and respond to any security threats or suspicious activity.
• Regular Security Testing: The lembu99 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity specialists.

5.2 Your Account Security Responsibilities

While lembu99 takes all reasonable steps to protect your data, the security of your account also depends on your own actions. We recommend that you:

• Use a strong, unique password for your lembu99 account – never reuse a password from another account.
• Enable two-factor authentication (2FA) in your account settings.
• Avoid logging into your lembu99 account over unsecured public Wi-Fi networks.
• Log out of your account after each session on a shared device.
• Contact us immediately at support@lembu99.xyz if you suspect your account has been accessed by an unauthorised party.

Lembu99 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

6.1 Retention Period

• Active Account Data: Retained for as long as your account remains active and for 5 years after account closure to meet legal and audit requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian tax and financial legal requirements.
• Support Communication Logs: Records of conversations with the support team are retained for 2 years.
• Technical Log Data: Access logs and technical data are retained for 90 days for security and debugging purposes.

6.2 Data Deletion Upon Request

You have the right to request deletion of your personal data. However, there are situations where we are unable to delete your data immediately — for example, if there is an active investigation into your account or if the data is needed to fulfil a legal obligation. In such cases, we will inform you of the reason the data cannot be deleted and the expected retention period.

To submit a data deletion request, please email us at support@lembu99.xyz with the subject line "Data Deletion Request – [Your Account Number]". We will process your request within 30 business days.

The lembu99 platform uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the platform's core functions — such as keeping you logged in and ensuring security features work properly. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how you use the platform so we can improve it — for example, which pages are visited most often. All data collected is aggregated and non-identifying.
• Functional Cookies: Saves your preferences — such as language, location and display settings — so you don't have to reconfigure them each time you log in.

7.2 Managing Cookies

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the lembu99 platform and you may be unable to log in or use certain features properly.

As a user of the lembu99 platform operating in Malaysia, you have certain rights regarding your personal data, which we take seriously and respect in full.

To exercise any of the rights listed above, please email us at support@lembu99.xyz with the subject line "Privacy Rights Request – [Request Type]". We will verify your identity and process your request within 30 business days.

The lembu99 platform is restricted to individuals aged 18 and above. We do not knowingly collect personal data from underage children or minors.

If we discover that we have collected information from someone under the age of 18, we will take immediate action to delete that information and close the account in question. All members are required to undergo an age verification process during registration and we use multiple methods to verify age eligibility.

If you believe your child or a minor has registered an account on lembu99, please contact us immediately at support@lembu99.xyz and we will investigate and take the appropriate action.

Lembu99 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, updates to our services, or new legal requirements.

When we make material changes to this Privacy Policy, we will:

• Updating the "Version" number and "Effective Date" at the top of this document.
• Sending in-platform lembu99 notifications to all active members at least 7 days before any changes take effect.
• Sending notification emails to the address registered on your account (where applicable).

Your continued use of the lembu99 platform after a policy change takes effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and withdraw any eligible balance.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the lembu99 Privacy Officer through the following channels:

We are committed to addressing all privacy-related enquiries and complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under the Personal Data Protection Act 2010.